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Case study · Cognos

Motio paid for itself in one content-store crash.

How a Fortune 500 healthcare provider recovered a corrupted Cognos content store, and months of work, with version control.

Fortune 500 healthcare provider and a leading U.S. provider of dialysis services
Mark Mortensen
Mark Mortensen
BI Systems Administrator, DaVita
~$500K
saved in content-store recovery costs
Months
of development work recovered
9,000
Cognos users supported
The challenge

DaVita deployed BI content across Dev, Test/QA, and Production with a process that felt safe but offered no real rollback and no versioning of content-store objects, putting months of development at risk every day. Then the unthinkable happened: after a routine reboot, Cognos wouldn't restart. A rare bug had left the content store with circular references (CMSYS5230), and the team was stuck.

The solution

DaVita had implemented Motio just four months earlier. Its version-control capabilities were used to pinpoint the cause of the failure and restore the corrupted content-store database. Motio's support team walked DaVita through recovering the affected reports and packages, and going forward, Motio automated environment-to-environment deployment, including security configuration and data sources.

When our Dev content store crashed, we had just implemented MotioCI four months prior. If we had not had MotioCI, we would have been in a really, really bad situation. Right there, it paid for itself.

Mark Mortensen · BI Systems Administrator, DaVita
The results
Restored a corrupted Cognos content store that was otherwise unrecoverable from within Cognos
Saved approximately $500K versus the cost of manual repair and recovery
Avoided losing months of development work that lived only in Dev
Simpler, automated deployments between environments, security settings and data sources included

Motio has made it so simple to deploy between environments.

Mark Mortensen · BI Systems Administrator, DaVita

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